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On this episode of Christopher Lochhead: Follow Your Different, we talk about those voices in your head with our award-winning guest, Dr. Ethan Kross. Who knows, you might learn something useful from listening to it.

Dr. Ethan Kross is an award-winning psychologist and professor at the University of Michigan and the Ross School of Business. He has a new book out called Chatter: the voice in your head, why it matters and how to harness it. Bestselling author Adam Grant says, “this book is going to fundamentally change some of the most important conversations in your life, the ones you have with yourself.”

So if you want to know how you can work with those voices in your head to make your life better, stay tuned to this episode.

Ethan Kross on the Voices in your head

The conversation starts off with the topic of Ethan Kross’ new book, Chatter. Ethan explains that we all have an inner voice, which is the ability to silently use language to reflect on our lives.

“it’s a tool of the mind. It’s a tool that that distinguishes us from every single other animal species. You use language silently in your head to do all sorts of things like, simulate and plan for the future. You use this inner voice to do something I find to be magical, which is tell stories about our experiences in this world. Stories that help us understand who we are.” – Ethan Kross

Chatter

According to Ethan, there are times when this inner voice we possess doesn’t work so well.

“Sometimes when you experience adversity, you reflexively tried to use this tool to think through a problem, but you don’t come up with a clear solution. You end up for lack of a better term spinning, worry, ruminating catastrophizing. And that’s what I call chatter.” – Ethan Kross

Chatter sometimes takes the form of an inner critic. Sometimes, it’s a self-disparaging voice. Sometimes it’s an inner monologue filled with anger and aggression. But the idea here is that you’re just getting stuck in this negative thought loop, and you can’t break free.

Ethan Kross on Metacognition

We bring up the topic of “thinking about thinking”, and Ethan shares his thoughts on the matter. For Ethan, most people actually do a lot of thinking about thinking, or metacognition.

“Basically, Metacognition refers to exactly what you’re talking about: thinking about thinking. And I think we spend a lot of time doing this in ways that create misery. And, like, when we’re worried about stuff we keep on, you know, we start worrying, like, think about what worry is, there’s something in the future that you’re concerned about. At some point, you start worrying about the fact that you’re worrying.” – Ethan Kross

He then used sleep as an example. At first, it’s simple: you sleep when you are tired. But as we think about other things like “are we getting enough sleep,” and the effects of not staying up late, etc. We start to worry about too many hypothetical things in our head, and we, ironically, lose sleep over it.

To hear more from Ethan Kross and how to channel your inner voice to be more productive in life, download and listen to this episode.

Bio

Ethan Kross, PhD, is one of the world’s leading experts on controlling the conscious mind. An award-winning professor at the University of Michigan and the Ross School of Business, he is the director of the Emotion & Self Control Laboratory.

He has participated in policy discussion at the White House and has been interviewed on CBS Evening News, Good Morning America, Anderson Cooper Full Circle, and NPR’s Morning Edition. His pioneering research has been featured in The New York Times, The New Yorker, The Wall Street Journal, USA Today, The New England Journal of Medicine, and Science.

He completed his BA at the University of Pennsylvania and his PhD at Columbia University.

Links

Connect with Ethan Kross!

Website | LinkedIn | Twitter | More about Ethan | Chatter

We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes!

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If you’ve ever watched the Olympics, gone to a Major League game, or even turned on your Xbox, chances are you’ve seen our guest’s great work. On this episode of Christopher Lochhead: Follow Your Different, we have a dialogue with Audrey Arbeeny, the Category Queen of Sonic Branding.

Audrey Arbeeny presented the discipline of Sonic Branding, way back in 1993 at the Design Management Institute in Amsterdam. Now that Sonic Branding has exploded, particularly as digital products have, it has been become a giant category across all kinds of areas marketing, branding, product design, and experience design in the arts world and the film to entertainment world.

So if you are interested about Sonic Branding, and how it blitzed through the competition, stay tuned to this episode.

Audrey Arbeeny on Sonic Branding

The conversation starts off with defining what Sonic Branding is. Audrey has this to say on the matter:

“I believe what you’re doing is the same thing as when we did the original Major League Soccer, Anthem, and we do our Sonic Branding. The deputy commissioner in the interview said, he heard from player after player that when they heard that song, it put them in the right frame of mind it put them in a place that they wanted to be in, and it prepared them to get ready for the game.

I have certain songs I play also, when I need to get in a certain frame of mind. And that’s what Sonic Branding is. You want to get to that emotional center of the brain that triggers play.” – Audrey Arbeeny

Biomusicology

If you’re wondering if there is a word for that, yes there is. It’s called Biomusicology, and it covers how sounds and music can affect our brain and biology. Sometimes, music can even evoke physical reactions from us, as seen in the revelry in anthems, or that welling feeling you might get while listening to an orchestra.

“We’re a vibratory system. And that’s what it is. And from as early as time as you could remember, that’s what sound did. It connected people. It communicated and it made people feel, feel physically emotionally connected.” – Audrey Arbeeny

Audio Brain Advocates for Health and Well-being

Audrey shares a personal experience where music and hearing familiar sounds in someone’s vicinity had helped people ease their pain and their well-being.

So while Sonic Branding is being used on all these global brands, Audrey also hopes to advocate the use of music and different sounds to promote health and well-being to everyone.

“Yes, we do all these global brands? We’ve been music supervisors for 10 Olympics for NBC Olympics. That’s 25 years. Yes, we’ve done great things like that. But we’ve also done a lot in health care. And I’ve done a lot of research in health and well-being. And I’ve worked with kids that were deaf and blind, and done music therapy with them.

Because when you’re in that situation, nobody really takes the time to make sure you’re enjoying that meal and spends a lot of time they have a lot of kids to take care of. So that’s my North Star. That’s my passion point. And audio brain has done a lot of a lot of pro bono work in that area.” – Audrey Arbeeny

To hear more from Audrey Arbeeny, Sonic Branding, and how music can help your well-being, download and listen to this episode.

Bio

Audrey Arbeeny

As Owner and Emmy™ Award-Winning Executive Producer/ Creative Director for Audiobrain, a globally recognized sonic branding boutique dedicated to the intentional development of music and sound, Audrey Arbeeny has realized her dream of combining her lifelong love of music and science with proven business skills. Audrey oversees Audiobrain’s projects from start to finish, coordinating logistics, strategy, experience design, resources, and talent. In addition, Audrey oversees Audiobrain’s ongoing research in areas of psychoacoustics and biomusicology. With over 20 years of experience, she is recognized throughout the world as a pioneer in sonic branding, presenting on this discipline as early as the 1993 Design Management Institute in Amsterdam. Audiobrain has consistently stayed leaders in this field through innovation, research, education, advanced technological skills, and forward- thinking initiatives for some of the world’s largest brands.

Music has long been an important part of Audrey’s life. She began formal piano training at the age of four. She is also an accomplished flutist and studied voice at Carnegie Hall, under the late Silas Engum, for many years. In addition to her musical talents, she has extensive recording, editing, licensing, interactive, and sonic branding experience.

Audrey is highly skilled in many areas of sonic branding development and implementation. Her environmental branding leadership includes her role as Music Supervisor the past 7 Olympic Broadcasts for NBC, garnering her 2 Emmy™ awards for her work on the 2008 Beijing and 2012 London Games. She has also done extensive experience design for IBM’s Marketing Exposition and Sense Layering Team, The Retail Federation’s Design for the Senses Pavilion, Holland America Cruise Lines Onboard Experience Design, and United Healthcare Retail Environments to name a few.

She has been Creative Director / Head of Production for the strategic development of brands’ sounds including Microsoft’s Xbox 360, Virgin Mobile USA, Glaxo Smith Kline, Google, Logitech, Major League Soccer, KIA Motors Corp. The New York Giants, McDonald’s, Merck, and HBO to name a few. In 2015, Audrey was elected to the Board of Governors for the National Academy of Television Arts and Sciences New York Chapter. She also teaches sonic branding at New York’s Pratt Institute, the first and only course of its kind.

Audrey is currently in the process of undertaking a research study focusing the effects of sound on patients, staff, and families in intensive care units with a world-renowned medical facility,  “Music and sound are far more important than most people realize, and we’ll be developing studies to substantiate our theories about its effect on wellness and healing”. This constant search for knowledge, exploration and new ways of thinking about sound are why Audrey is one of the most respected influencers in her industry. She is a sought-after guest speaker and has educated on sonic branding all over the world.

Links

Follow Audrey Arbeeny today!

Web | LinkedIn | Twitter | Facebook

We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes!

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Welcome to a very special episode of Christopher Lochhead: Follow Your Different, where we talk about how to make money in a recession.

In times that are challenging, one of the greatest things we all can do is contribute what we can contribute. Given that it looks like we’re about to be in a recession, what Eddie Yoon Nicolas Cole, and I aka the Category Pirates decided to do was to write a new mini book newsletter. It’s called How To Make Money In A Recession: Five steps to create demand for your product, service or platform.

We elected to make the written version of this free. There’ll be a link to it at the end of this show notes. So consider this episode, a mini book audio read.

We are in a Recession

Dear Friend, Subscriber, and Category Pirate,

We are in a recession.

(Not officially, but it is not looking good.)

Stocks are down. Startup valuations have plummeted. Bitcoin and Ethereum have lost more than 50% of their total value since their respective highs back in November, 2021. And sentiment around Silicon Valley is that the next 12-18 months are going to be challenging for companies looking to raise money.

But where there is chaos, there is opportunity.

Approximately 10% of companies get stronger in downturns. And you can’t be in the 10% unless you do some serious thinking.

Through the category lens, downturns are simple to understand—and have a clear path to navigate. When times get tough, businesses, governments, households, and individuals all do the same thing: they create two lists.

• “Must Haves”
• “Nice To Haves”

Then they start cutting the “Nice To Haves” to lower costs—as a direct response to their revenue / income / buying power shrinking.

The Question Every Business Should Ask

Which means the seminal question is: what makes people put some categories/brands/products on the “Must Have” list versus the “Nice To Have” list? 

Perceived value.

(Everything we value, we’ve been taught to value.) 

The difference between a dumb idea and a great one, or the difference between useful products and useless ones is the perception we have based on what we have been taught. (Don’t forget: pet rocks used to be in demand.)

The trick is to get your product/service/platform on the “Must Have” list, and to be as high up on the list as possible. Because the higher the category is on the hierarchy of perceived value in the consumer’s mind, the greater the likelihood they will keep buying from you.

Which is why savvy leaders market the category in downturns.

Because people make their lists by category first, and brand second.

The Net-Positive Effects of Recession

Elon Musk was a guest on the All In podcast and summarized the net-positive effects of recessions well:

“Recessions are not necessarily a bad thing. I’ve been through a few of them. What tends to happen, if you have a boom that goes on for too long, you get misallocation of capital. It starts raining money on fools, basically. Any dumb thing gets money. At some point, it gets out of control… and the bullshit companies go bankrupt and the ones that are building useful products are prosperous.” 

When most people hear the word “recession,” they imagine the housing crisis of 2008 or the dot-com bubble in the late 90s—and all of the businesses that went under as a result.

But what doesn’t get talked about enough are the incredible companies that emerged out of these challenging times as well. Google and Amazon both came out of the dot-com bubble in the 90s (as did hundreds of other world-changing companies). And Uber, Spotify, Airbnb, Square, and dozens of other next-gen technology companies were founded between 2006 and 2009, right in the middle of the greatest financial crisis to ever threaten America.

Recessions are pressure-cookers that rid the system of businesses failing to live up to the value they are promising society.

To hear more on how you can make money even during a recession, download and listen to this episode.

Bio

Christopher Lochhead 

Links

How To Make Money In A Recession

Category Pirates

We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes!

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On this episode of Christopher Lochhead: Follow Your Different, we have a radically different dialogue about thinking with the legendary Roger Martin – a man who has been called, “the world’s number one management thinker” by former Ford CEO Jim Hackett.

Roger Martin is a Professor Emeritus at the Rotman School of Management at the University of Toronto, where he served as Dean from 98 to 2013, and as Institutional Director of the Martin Prosperity Interest Institute from 2013 to 2019. In 2013, he was also named Global Dean of the Year.

In this remarkable conversation, we dig into the definition of thinking. We also discuss the difference between what Roger calls reflexive versus reflective thinking, and why thinking is a meta skill. So if you are interested on expanding the way you think, stay and listen to learn more.

Roger Martin on Thinking about Thinking

The conversation starts off on the topic of thinking about thinking, and if it’s weird to do so. Roger offers his thoughts on the matter:

“I don’t think so, no. But you know, I am surprised at the number of people who seem to not think about how they think – they just think. And then when something kind of bad happens, they’re kind of flummoxed. The ones who are more inclined to think about how they’re thinking are more likely to say, “well, maybe I wasn’t thinking about that the best way I could, what would be a different way to think about it?” ” – Roger Martin

The Definition of Thinking

Before heading into deeper topics, we discuss the definition of thinking. Roger gives an explanation of his definition of thinking below:

“I see it as the process of reflecting on your world against a model you have of it. So you’d be thinking, if you say, that person just smiled at me as we walked by each other. So that was stimulus to your senses. And to think about it, you have to have some kind of a model in your head interpreting it. So you would say, when the corners of the lips go up like that, it generally means that that person is kind of happy, or is favorably disposed toward me, and not they have a nervous tic. But that could be another interpretation of it. But you have some kind of model that says, “this is my method of interpreting what is happening to me.” “ – Roger Martin

The thing is, other people might not have the same model as you do, unless you are privy that information. This often results in clashes in models, or a misinterpretation of other people’s model because they are unfamiliar, or radically different from yours.

That is where thinking about thinking plays a role.

Reflexive versus Reflective Thinking

Roger was then presented with a thought about the current way of thinking:

“We live in a world today that what that says that what most people call thinking is actually the mental retweeting of something they heard that they like, that often confirms and existing thought. And that existing thought was something they were taught to think, ergo, what most people call thinking today is actually not thinking.”

Roger’s response is that conceptually, that is correct. But in a way, it is also another type of thinking.

“What you describe is also thinking, but it is a much more reflexive form of thinking, then reflective form of thinking. So it’s sort of a bit of a, like a reflexive pattern recognition. But I don’t object to calling non reflective thinking to be just barely thinking or maybe not thinking at all.” – Roger Martin

To learn more about Roger Martin & the different kinds of thinking, download and listen to this episode.

Bio

Roger L. Martin is Professor Emeritus at the Rotman School of Management at University of Toronto, where he served as Dean from 1998 to 2013, and as Institute Director of the Martin Prosperity Institute from 2013 to 2019.

In 2013, he was named Global Dean of the Year and in 2017, he was named the world’s number one management thinker by Thinkers50.

He has published 12 previous books including When More Is Not Better and Playing to Win (with A. G. Lafley), which won the award for Best Book of 2012-13 by Thinkers50. Martin is a trusted strategy adviser to the CEOs of many global companies. A

Canadian from Wallenstein, Ontario, he holds a BA from Harvard College and an MBA from Harvard Business School.

Links

Connect with Roger Martin!

Website | A New Way to Think | LinkedIn | Twitter

Check out Roger’s books on Amazon!

We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes!

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Many people are asking how do we create legendary cultures in a digital / hybrid work environment. On this episode of Christopher Lochhead: Follow Your Different, we ask Daniel Coyle this question: how can we create legendary cultures?

Daniel Coyle is a New York Times bestselling author. His book, The Culture Code, was named the Best Business Book of the Year a little while back by Bloomberg. He has a new book out now, called The Culture Playbook: 60 highly effective actions to help your group succeed.

He is the man on all things culture, so stay and listen to learn more.

Daniel Coyle on Writing His New Book

The conversation starts of with congratulating Daniel Coyle on publishing his latest book, The Culture Playbook. Daniel follows up on his thoughts on how he feels when launching a new project or book.

“We are living through a moment, aren’t we? It’s like, when you start a project like this, you’re never quite sure when it’s going to land. And everybody’s trying to figure out, “How are we going? How are we going to do this? How are we going to work together now? Everybody’s having that conversation now. It is a moment, and it’s kind of fun to explore what’s possible” – Daniel Coyle

The Transition Period

Daniel was then asked about his thoughts on certain huge companies that are telling their people to go back to the office. Another thing to note was that those who are pushing for these things are usually those who are Native Analogs – people whose life don’t revolve in the digital sphere.

Daniel thinks that this current period is a transitional phase, and it’s a way for companies to see what works and what doesn’t.

“Is it transition and it is totally fascinating to see us people self-organize in this new world. And there’s basically two schools of thought about it. The first school of thought is, this was a rupture. People things will never go back to the way they were, people discovered that they had lives outside of work.

Then there’s another school of thought, which says, Yeah, this is kind of part of a larger, longer journey, there was a sort of zoom out where people realized, hey, life’s a lot bigger than work. But at the same time, that there is kind of a joy and a pleasure and a positivity and a productivity that comes out of being in the office. It’s maybe not five days a week, maybe it’s three, maybe it’s two.”    – Daniel Coyle

Daniel admits that he himself falls under the second school of thought, and that going to the office can be quite beneficial for productivity, even if it’s just 2 to 3 days off a week.

Organizing Your Office for the New Work Experience

On the topic of adopting the hybrid workplace, one of the issues brought up was the lack of coordination. For example, one could be scheduled to be at the office, yet the people who they have to work or have a meeting with are staying at home.

Daniel agrees that this is currently happening in a lot of offices, and is something that the teams and management need to address. They have to be intentional and work out schedules where everyone in the team is in the office at the same time, so they can meet and collaborate on what needs to be done for their projects.

Management can also help in coordinating schedules, so that different teams that need to work together can have overlapping schedules.

But at the end of the day, the initiative to coordinate should come from the teams themselves. Otherwise, you’ll be stuck in your cubicle, still doing zoom calls with your teammates.

To hear more from Daniel Coyle and how to create a legendary culture in your workplace, download and listen to this episode.

Bio

Daniel Coyle is the New York Times best-selling author of The Culture Playbook, The Culture Code, The Secret Race, The Little Book of Talent, The Talent Code, Lance Armstrong’s War, Hardball: A Season in the Projects and the novel Waking Samuel.

Winner (with Tyler Hamilton) of the 2012 William Hill Sports Book of the Year Prize, he is a contributing editor for Outside magazine, and also works a special advisor to the Cleveland Indians.

Coyle lives in Cleveland, Ohio during the school year and in Homer, Alaska, during the summer with his wife Jen, and their four children.

Link

Website | The Culture Playbook | Daniel Coyle’s Works

We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes!