Posts by Christopher Lochhead
237 Creative Acts for Curious People with Stanford Design School Executive Director Sarah Stein Greenberg
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In this episode of Follow Your Different, we talk about all things creativity, innovation, and design. Our guest today is Sarah Stein Greenberg, the Executive Director of Stanford’s Design School, aka the d.school.
She has a new book out called Creative Acts for Curious People: How to Think, Create, and Lead in Unconventional Ways. They have taken years of learning and ideas from Stanford’s Design school and put it in this awesome new book, and we get to dive in to all of it.
Sarah shares why reflections matter so much, and also tells why metacognition is important. We dig into what it’s like running one of the most well-known design schools in the world, and how design students are different today than they were in the not-so-distant past. Also, pay special attention to Sarah’s ideas on weird and the role of curiosity in creativity and design.
Sarah Stein Greenberg on Reflections and Creativity
Sarah talks about finally being back in the physical space of Stanford campus. She describes the space that she has a space for reflection, full of writing space to record her thoughts as they come.
When asked if reflection is really important in design, Sara shares that it plays a part in it. That it is something that should go hand-in-hand with action.
“I think reflection is kind of the underappreciated partner of action. In a lot of cases, when people think about creativity, they think about brainstorming and exuberance, and that that spark of inspiration. But reflection, I think about it as it’s like the peanut butter and jelly sandwich, those two things are, inextricably linked action and reflection. So yeah, I’m a big proponent of those quiet moments, where you’re trying to make sense or really think about what might be the implications of your creative work.” = Sarah Stein Greenberg
What? So What? Now What?
Sarah shares about the difference between thinking and reflection. Thinking might include everything from coming up with new ideas, charting the vision, or even some parts of analysis / research. Reflection focuses more on thinking about your own process or practice, or looking back at your data more critically.
Sarah goes on to say that reflection in particular benefits from specific scaffolding and practices, and brings up one of her favorite one: the What? / So What? / Now What?, which a few of her colleagues have originated.
“The scaffold is called What? So what? Now What? You can kind of have a scaffolded reflection and think about, what did I just learn in that particular class or that particular project? How do I want to improve my own work? But if you use a scaffold like What, So What, and Now What, you really get into the details. You might write down everything that happened, then you might think about what did all of that mean? Why is that important? Why did that feel like what I wanted to capture? And then Now What is the opportunity to think for each of those. So what for each of those implications? What do I want to do about that? Is that something I want to practice? Is that something I want to improve?” = Sarah Stein Greenberg
For Sarah, the quality of reflections changes dramatically if you have a detailed flow on how to approach and assess what you currently have.
Sarah Stein Greenberg on Metacognition
The conversation then steers into how a lot of people nowadays aren’t really thinking, or thinking about thinking. Most content or “new things” in the market are just variations of the same things that we already have, just rebranded or given a new “spin”.
Sarah agrees with this sentiment, and also talks about metacognition, which is the technical term for “thinking about thinking”. For her, it’s a skill that should be embedded in the heart of our education.
“(Metacognition) is one of those kinds of secret skills that I firmly believe should be embedded in the heart of our education. What goes along with that is the idea of learning how you learn, is actually the key to like being able to then continue to be a learner, no matter what environment you’re in. That’s actually where reflection which we just talked about is so important. Because that’s actually how you can start to take control. That kind of self-awareness is part of that practice of learning how to learn.” = Sarah Stein Greenberg
To hear more from Sarah Stein Greenberg and how reflection and metacognition can be helpful in creating new categories, download and listen to this episode.
Bio
Sarah Stein Greenberg helps lead the d.school, an interdisciplinary institute at Stanford that nurtures innovators and spreads design thinking.
As Executive Director, Sarah supports a multidisciplinary learning program of about 25 courses that reach more than 500 Stanford graduate students annually, taught by more than 60 experts from the d.school, Stanford faculty and the Silicon Valley community; she also launches and supports new or newly iterated d.school initiatives, including the fellows program (a creative leadership accelerator), a new version of the K-12 Lab focused on innovators changing education, curriculum experiments like “pop-up classes,” and a new project to help university leaders imagine the future of the on-campus experience at Stanford.
Previously, she worked in the innovation practice of Monitor Group in the US and India and advised multinational companies on developing innovation capabilities. Her background includes developing new products and services in a number of emerging markets in Asia and Africa.
In the classroom Sarah has co-taught the d.school’s foundational Design Thinking Bootcamp, and its legendary course on design for the developing world, Design for Extreme Affordability. This year she helped start a new course that aims to spark students’ appetites for disruptive innovation in addressing poverty in the Bay Area.
Sarah holds an MBA from Stanford University and a BA in History from Oberlin College.
Links
Follow Sarah today!
LinkedIn: in/Sarah-Stein-Greenberg
Check out her new book here: Creative Acts of Curious People
We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!
236 “My Family Is Trapped In Afghanistan” An Entrepreneur’s Story with Noorullah Akbari, Founder of Rosalyn AI
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Imagine the life you love, the freedoms you enjoy, and the opportunities you have. All the safety and security you take for granted, vaporized in a matter of days. Imagine that many in your family, friends, and loved ones are now hostages. Noorullah Akbari doesn’t have to imagine any of that.
In this episode of Follow Your Different, Noorullah Akbari talks about the situation of his family and millions of Afghan citizens that are still living in Kabul at this time. Noor is the founder and CEO of a company called Rosalyn.AI, and they are on a mission to use advanced technology in making a difference for students’ education. He’s also a former Afghan refugee living in the United States of America. Right now as we speak, Noor is fighting to get about 20 members of his family out of Kabul, Afghanistan.
Our hope is that this dialogue will help humanize the plight of the very real people in Afghanistan who are suffering right now who want out, and that this very real dialogue will be shared, emailed, tweeted and posted broadly in the United States. Because no matter what you think about the US’ withdrawal in Afghanistan, there are now 35 million people who are experiencing the most horrifying change imaginable in their lives through no fault of their own.
Noorullah Akbari on the Taliban
We start the conversation by asking about the situation with Noor’s family. He shares that his sisters and their family, as well as some of his relatives are still in Kabul. They are quite afraid, and thought that there would be a massacre once the Taliban solidifies their hold.
While the Taliban has said that they will not do such a thing, the family do not trust their word. According to Noor, they think that the Taliban hasn’t done so because they do not want any negative perception at this time. As we live in a technological age, phones and the internet are everywhere. A simple picture depicting their violence could derail the “good image” they want to portray.
Though technology might be keeping the Taliban in check for now, there are limits to what it can do.
“When there are no cameras, they go after those who they believe have aided the infidels and foreigners. They (The Taliban) tell them now, they don’t do that currently in Kabul. And the main reason is, there are cell phones out there. They haven’t banned the internet yet, so that people can take pictures. That will cause them trouble with the international community. But the practice has always been to come after their enemies, kill them and take revenge. So no, you can’t trust the terrorists.” – Noorullah Akbari
Life on the Ground
Noor explains that while he wants to get all their relatives out of Kabul as soon as possible, there are some who are in immediate danger due to their previous involvement with the US forces.
Though he also stresses that most of the people in Kabul have worked directly or indirectly with the US at various times. So it wouldn’t be an exaggeration to think that all of those people will also be considered as enemies by the Taliban.
Yet some might be looking for a way out, simply because they do not want to live under another Taliban regime.
“I can tell you, they have all lived a life under the previous regime of Taliban. When you were going to watch soccer, right after there were public executions, or stoning of people, or beating of women. Women did not have the ability to walk around without men or without the Burqa. It was pretty brutal. You didn’t have any personal freedom, the economy was bad. People were walking around like zombies. And everybody remembers that.” – Noorullah Akbari
So when the US forces drove out the Taliban from Kabul 20 years ago, it was like a new lease of life was given to the citizens living there. To have that freedom taken away now, it’s understandable why people do not want to experience it all over again.
Getting Out of Kabul
When asked about the progress on getting his family out, Noor mentions that he has reached out to his connections to see if they could help, but so far they haven’t been successful. He thinks that either the State Department is currently overwhelmed, or that they are still in the midst of negotiations.
While Noor and others are still exploring other options to get the family out of Kabul, all of their current plans are dependent on how the US can negotiate with the Taliban. This is the most worrying part for Noor.
“All of our efforts are dependent on the negotiation between the US government and the Taliban, to see if they allow these planes to take off right now. From what I know, that’s a difficult thing to do. So they’re trying, but I don’t think the US has footprint there. So when you don’t have footprint and you don’t have leverage, you cannot rely on the Taliban’s mercy to tell you whether you can or can’t fly away.” – Noorullah Akbari
Now imagine that situation playing out with 4 million or so people in Kabul, who also have varying degrees of connection in the US. Yet they’re also grounded in Kabul, with nowhere to go…
To hear more from Noorullah Akbari and how the situation is developing in Kabul at this moment, download and listen to this podcast.
Bio
Noorullah Akbari, Founder & CEO of Rosalyn AI
A three-time entrepreneur, Noor knows how access to technology can transform one’s life. Growing up poor in civil war era Afghanistan, the catalyst for his own transformation was the gift of a computer. That first computer led Noor to found Afghanistan’s first digital printing shop.
A year later, Noor sold the company to a government-backed enterprise to mark his first successful exit. Following stints as a translator and political advisor for the US military in Afghanistan, Noor emigrated to the United States and founded a language testing company.
The idea for Rosalyn’s scalable remote proctoring solution came from the challenge of assessing the language skills in far flung and sometimes hostile environments.
He partnered with machine learning expert Martin Jakobson to design the system and soon realized the value it could bring to the larger global assessment market.
Links
Website: Rosalyn.AI
LinkedIn: in/Noor-Akbari
Please consider supporting these Nonprofits who are helping with the situation in Afghanistan:
We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!
125 How Services Firms Do Legendary Category Design / Category Creation
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In this episode of Lochhead on Marketing, let us talk about something that I get asked about all the time. That is, can service firms do Category Design? Simple answer, Yes.
I would even say that the most legendary services companies are almost always created or led by a legendary Category Design.
Long answer? Well, listen to this episode to find out.
The Management Consulting Category Design
There was a point in time where there was no such thing called Management Consulting. Remember, everything is the way that it is because somebody changed the way that it was. So, McKinsey and Company is the firm that created and designed the Management Consulting category.
The interesting thing is the guy that built McKinsey into what it is today is a guy named Marvin Bower. McKinsey started out as a group of bean counters and accountants doing accounting stuff, and nothing like what McKinsey is today.
The Aha moment that Bower had is that he noticed that while clients were paying for accounting services with accountants, and legal services with lawyers, what they often wanted and valued more from their accountant was actually business advice from a trusted source. With that idea, Marvin became the category designer of a new services category called Management Consulting.
Marvin Bower as a Language Master
Marvin is an incredible kind of master at Languaging. He intuitively understood that in order to create a new category of Services Firm, he had to language it differently. That is to say, you can’t talk about a new thing with old language.
Under his leadership, projects were not called jobs, they were called engagements. It’s a word that is much more relational than it is transactional. Internal groups within McKinsey with specific industry or functional expertise were not called groups, they were called practices. Bower borrowed a term from doctors to demonstrate a level of professionalism to elevate these “groups”, or now practices within McKinsey. Finally, he made sure that nobody ever referred to McKinsey as a business: McKinsey was a firm. He highlighted the core values that held the company together.
Today, there are very few firms who are rigorously committed, some might say consciously committed to the original language that Marvin Bower put into place. All of these distinctions, all of these differences, help McKinsey thrive. It also help to position McKinsey in a new category: not a law firm, not an accounting firm, but this new thing called a Management Consulting Firm.
To hear more on how Service Firms do Category Design, download and listen to this episode.
Bio
Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.
He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.
Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.
In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.
He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.
We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.
235 Moby’s Different Life, Extreme Ways, and New Little Pine Cookbook
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If you’re a long-time listener, you know that we do not have many celebrities as guests on Follow Your Different. We take a pass on most of them because frankly, they’re not that interesting. However, Moby is not your typical celebrity or Hollywood type.
Moby is a breakout musician, DJ, and songwriter. He’s sold over 20 million records worldwide, and he is credited with helping to bring electronic dance music to a mainstream global audience. He is also an animal advocate and a deeply-committed vegan, and he’s got a brand-new cookbook out. It’s called Little Pine Cookbook, which is based on the recipes of Little Pine, a restaurant that he had founded.
What you’re about to hear is a real dialogue like none other: from Moby’s tough start in life, to making and breaking it and having it all fall apart, then building yourself back again. You’ll also hear stories on Moby meeting his heroes, including what it was like to hang out with none other than David Bowie.
Moby on Meeting Your Heroes
To Moby, making the cover for David Bowie’s ‘Heroes’ has a personal context. He shares that when he was around 12, he had bought two David Bowie albums. Since then, David Bowie became his favorite musician of all time.
Then in the late 90’s, they became friends. Then neighbors. They even went on tours together, worked on music together, and enjoyed each other’s company.
“We had this one amazing day where he was in my apartment in New York. We played an acoustic version of heroes together. It was such a magical moment that the version of Heroes on Reprise is sort of a tribute to the song; a tribute to the fact that I was friends with my favorite musician of all time, and a tribute to this moment of playing Heroes with the greatest musician of all time.” – Moby
That said, there is a saying that goes, “you should never meet your heroes, because they are sure to disappoint you.” Moby acknowledges that there are times that it is true. Though in David Bowie’s case, it only made him appreciate the person and his music more after meeting him.
Moby on Being a Public Figure
It’s not unusual to look up to icons and dream of one day becoming one. Being famous or a public figure is a dream that a lot of people have. Though according to Moby, being a public figure can be more stressful than it’s worth.
It might sound pretentious or narcissistic coming from a place of having achieved it already, but it is something Moby wishes to share through his book, ‘Then It Fell Apart’. His documentary, Moby Doc, also shines a bit of light into this:
“The idea is that the human condition is one of confusion. You know, as long as we’re human, we’re baffled. So It seems like we all gravitate towards things that give us a sense of meaning, structure, and status. And so the book ‘Then It Fell Apart’ and ‘Moby Doc’ is sort of looking at that. Like how I had my own individual experience of bafflement, and how I tried to find anything that would give me that sense of meaning, purpose, status, comfort, what have you.” – Moby
Living the Rockstar Life
When asked whether he thinks that he’s “living the rockstar life”, Moby thinks that he has lived a life so far that has given him a unique perspective. As someone who has been to the extreme ends of both poverty, wealth, and varying degrees of fame, it has given him an insight that is undenyingly his own.
Yet while the specific details are unique to him alone, the general circumstance is not. That is why Moby felt that he had to share his story. Not so much as to show everyone what he has achieved in his life so far, but as a reference for those who are aspiring for such a lifestyle, or those who might be in a similar situation.
To hear more from Moby and his insights on meeting your heroes and living an accomplished life, download and listen to this episode.
Bio
Richard Melville Hall, known professionally as Moby, is an American musician, songwriter, singer, producer, and animal rights activist. He has sold 20 million records worldwide. AllMusic considers him to be “among the most important dance music figures of the early 1990s, helping bring dance music to a mainstream audience both in the United States and the United Kingdom”.
In addition to his music career, Moby is known for his veganism and support for animal rights and humanitarian aid. He was the owner of TeaNY, a vegan cafe in Manhattan, and Little Pine, a vegan restaurant in Los Angeles, and organized the vegan music and food festival Circle V. He is the author of four books, including a collection of his photography and two memoirs: Porcelain: A Memoir (2016) and Then It Fell Apart (2019).
Links
Follow Moby today!
Website: Moby.com
Instagram: @Moby
Check out Moby’s books:
Listen to Moby’s Latest Album, Reprise
More on Moby:
VegNews: Moby Just Wrote A Vegan Cookbook, And All Proceeds Go To Animal Rescue
We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!
124 The Big Brand Lie: How Categories Make Brands & Why Brand Marketers Never Believe It
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Welcome to a very special episode of Lochhead on Marketing. This episode is based on a recent Category Pirates newsletter that we wrote, which was about Big Brand Marketing and why it doesn’t work.
It is also available as a mini eBook here.
Think of this episode as more of an audiobook than a podcast, as I will be reading the article for you. Without further ado, let’s get to reading.
The Brand Cult
A meaningful percentage of marketers, entrepreneurs, and executives are in what we like to call “The Brand Cult.” They’ve been taught the best (aka: “the most well known”) brand wins.
Even though the data shows this is not true.
- Ford spends $2.5 billion per year on brand advertising, with a market cap of $50 billion. General Motors spends $3 billion, with a market cap of $70 billion. Meanwhile, Tesla spends $0, but has a market cap of $700 billion.
- In 2011, Google spent almost $600 million building and launching a social network to compete with Facebook and Twitter called Google+. If “the best brand wins,” how come Google+ failed? After all, Forbes named Google the 2nd “most valuable brand in the world” in 2020.
- Comcast spends more than $5 billion on branding and advertising each year. And yet, Comcast has long been considered “America’s Most Hated Company.” There’s even a Wikipedia page dedicated to the company’s inadequacies, titled “Criticism of Comcast.” (United Airlines is a close second, if you ask us.) So if branding and “shouting from the rooftops” is the key to winning the game, how come $5 billion per year can’t solve Comcast’s problems? Maybe they need $10 billion?
Though sharing data with a cult member is about the worst thing you can do. That’s because facts are upsetting to feelings—particularly facts that disprove everything you’ve been taught to believe.
Well, here’s a fact:
Categories make brands. Not the other way around.
How The Brand Cult Began
In 2011, The Atlantic published a piece titled, “How Brands Were Born: A Brief History of Modern Marketing.”
“In the 1950s, consumer packaged goods companies like Procter and Gamble, General Foods and Unilever developed the discipline of brand management, or marketing as we know it today, when they noticed the quality levels of products being offered by competitors around them improve. A brand manager would be responsible for giving a product an identity that distinguished it from nearly indistinguishable competitors.”
Note that last sentence.
From our perspective, the obvious response and clear “no brainer” solution to being “nearly indistinguishable” is to get different: design a new space, come up with something new, and make others play a game you created.
But that’s not what most “marketing & branding experts” decided.
Instead, they said, “Let’s ignore the fact there is nothing unique about us, our product, or what we do for the world. Instead, let’s do some branding.” As if sprinkling some kind of magic dust on your “brand” (changing the colors, the font, the logo design, etc.) is going to drive a breakthrough in growth. Or, even worse, “Let’s call ourselves a community. Let’s use big, all-encompassing, undifferentiated language to make ourselves appeal to everyone. Something like, ‘We are an authentic, purpose-driven brand.’”
Thus, “the brand cult” was formed—and The Big Brand Lie began.
If you’d like to hear the rest of the article, download and listen to this episode. You can also check it out at Category Pirates. Who knows, you might find that you have a little pirate in you as well. ?☠️
Bio
Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.
He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.
Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.
In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.
He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.
We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.
234 How Misfits Succeed with Tech Legend, Co-Founder of Intel Capital Avram Miller, Author of “Flight of The Wild Duck”
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A few companies have had the impact in the technology industry that Intel has had. Without Intel, the personal computer might never have happened the way that it did. In this episode of Follow Your Different, we go inside Intel, and inside the life of one of the tech industry’s true living legends, Avram Miller.
Avram Miller is best known as the co-founder of Intel Capital, the most successful corporate venture group in the history of the technology industry. What Avram and his partners created became the model for corporate venture capital in Silicon Valley. In addition, he’s also famous for spotting and leading Intel’s initiative to create and expand residential broadband internet access.
He’s got a new book out, called Flight of the Wild Duck, and improbably journey through life and technology. So for those who call the Internet your home, stay tuned and have a deep, meaningful, and unedited real dialogue with a true legend.
Avram Miller on Being a ‘Misfit’
When asked about the term ‘misfit’ and what it means for him, Avram shares that for him, it was somebody who wasn’t really right for the system. Though it’s not like that somebody has a problem or is not doing anything, but more of that they couldn’t do what was expected of them.
Which was not to say that he himself was a misfit growing up. Rather, that was how he thought others perceived him. This left him confused and eventually getting the impression that there might be something wrong with him.
Nowadays, he doesn’t get the feeling of being a misfit anymore, though there’s still the notion of feeling like the odd man out.
“I think I still feel like the odd man out. Often, and not so much because of my life today. If I were to be back in my previous life, I would guess I would still feel like I didn’t quite fit in. You know, I was at Intel for 15 years, I achieved a fairly high position at Intel one of the when I was there. And that’s actually kind of what caused me to use the title of my book, which was the Flight of a Wild Duck, which is what Andy Grove, he referred to me as that. But you know, the, the Wild Duck is the duck does not going in the same direction as the other ducks.” – Avram Miller
Life at Intel
Despite all this, Avram did not have any problems working for Intel, and the feeling was mutual. That’s because he has something to give to the company that they needed. So while he doesn’t think he fits in completely, he still had a lot to offer on the table, and Intel valued him for it.
“At Intel, things really based on results. And I had results, I could make things happen. So once I could show that I could make results, once I could achieve things, everything was pretty much okay, because I was judged on my contributions.” – Avram Miller
The Strengths and Weaknesses of Fitting In
That said, he thinks that while these systems are great for finding people that fit, there can also be drawbacks to it. While you can get people that might fit in to your idea of a perfect system, you might miss out on those ‘misfits’ that end up changing the landscape of business.
“Most people go through life, and they go through some system, which was devised in the industrial age. You should think of that process is a funnel that’s filtering out people, it’s filtering out misfits. And at the end, you have people that are really, really good at doing certain things, and no good at doing other things. But those other things are needed. And it’s a strength, because you have all these people that are very, very good at doing certain things, like showing up on time. But it’s a weakness, because they don’t have the creativity, the imagination, the intuition, all this has been filtered out. Either they’ve suppressed it, or the people that had it just didn’t make it through the funnel.” – Avram Miller
To learn more about Avram Miller and his thoughts on how misfits can succeed in the tech world, download and listen to this episode.
Bio
Avram Miller is an American – born businessperson, venture capitalist, scientist, technologist, and musician.
He is best known for his work at Intel, where he served as vice president, co-founded Intel Capital, and led Intel’s successful initiative to create residential broadband.
After leaving Intel, Miller founded the Avram Miller Company, providing strategic advice to technology companies worldwide.
He currently splits his time between Israel and the United States.
He is the author of The Flight of a Wild Duck, an improbable journey through life and technology
Links
Follow Avram today!
Websites:
Twitter: @AvramMiller
LinkedIn: in/Avram
We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!
123 The Two Categories of Problems / Opportunities
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In this episode of Lochhead on Marketing, let’s talk about the two categories of Problems and Opportunities that we face, and the questions that we need to ask to figure out what we’re dealing with when an issue or an opportunity arrives.
Know the Category of Problems / Opportunities First
If you’re a business leader or marketing leader, you’re an entrepreneur. Of course, your job is to deal with problems and opportunities as they arise. So when any new problem or opportunity arises first, let’s think about what is the context of it? What type of problem or opportunity is it?
It turns out there’s really only two big problems that we face. One, knowing what to do and two, doing it. So when an issue, opportunity, or a problem comes up, it is critical that we ask the questions that we need to ask to understand: “Is this a ‘knowing what to do’ problem, or is this a ‘doing it’ problem?”
Most people just jump to problem solving before they know what category of problem they’re solving. Of course, solving a ‘knowing what to do’ problem a.k.a. strategy is very different from solving a ‘doing it’ problem a.k.a. execution.
So the next time something pops up, ask yourself and your colleagues, is this a ‘knowing what to do’ problem or ‘doing it’ problem?
Bio
Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.
He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.
Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.
In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.
He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.
We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.
233 How Ten Global Cities Take On Homelessness with Linda Gibbs & Muzzy Rosenblatt
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Homelessness is a daunting, heartbreaking, and complex problem. There are currently about half a million Americans experiencing homelessness to this day. So in this episode of Follow Your Different, let’s dig into what we can do to make a difference with our guests Linda Gibbs and Muzzy Rosenblatt, two of the authors of a powerful new book called How 10 Global Cities Take On Homelessness.
Linda Gibbs served as a Deputy Mayor for Health and Human Resources for New York City from 2005 to 2013. During her tenure, New York City was the only top 20 city in America whose poverty rate did not rise. Today, Linda is a principal at Bloomberg Associates, which is a philanthropic consulting arm of Michael Bloomberg’s nonprofit organization. They work with cities globally to make a difference, particularly in areas of homelessness. Also with us is Muzzy Rosenblatt, who is the CEO of BRC, a nonprofit that has worked for 50 years to provide housing and treatment services to homeless adults in New York City.
It’s safe to say that Linda and Muzzy are definitely experts in grappling with homelessness. The insights they share in their book are based on two extraordinary careers that are dedicated on solving the issue of homelessness. So if you have ever been homeless at some point in your life, or know someone who is in this situation, this dialogue is something you will want to hear from start to finish.
Linda Gibbs on Solving the Homelessness Problem
When asked why we can’t seem to solve the homelessness problem, Linda shares that it’s not really a complex problem, but it is hard one to tackle. It doesn’t take a brilliant idea, or a new, innovative solution to solve it. The solution is easily staring us in the face, but we can’t implement them due to certain factors.
One of the reasons is the vast amounts of resources that needs to be allocated to make it happen. You need to have the money to put the basic programs that can help people in motion. Though according to Linda, that’s not even the biggest issue.
“The harder part, quite frankly, is it requires people who work in many different organizations at different levels of government. It requires that they all work together, like a well-oiled machine. The biggest problem is that these different systems, they all have their flaws. Also, many of the systems who have to be working together to fix the problem, are the very systems that generate the problem. And so, getting them to the table and working together toward one unified objective is the biggest challenge by far.” – Linda Gibbs
Linda Gibbs on Why They Care
Before going further with the discussion, we asked both our guests why they people should care about the homeless. Linda shares that this is not something that people choose willingly for themselves. There are multiple factors as to why someone would be homeless. As a community, Linda thinks that we can do better for ourselves and our neighbors, especially those who are in dire need of our help.
“We live in, in many ways, a deeply flawed society, and we have to do better. We have to address the consequences of those flaws. And it’s incumbent on us that we need to fix those flaws, and we need to be committed to the longer-term reforms. Though we also have to address the faults now while we focus on those longer-term strategies.” – Linda Gibbs
Muzzy Rosenblatt on the Importance of Solving Homelessness
Muzzy agrees with Linda’s views, but also recognize that some people might not see the same as them. He would encourage everyone to help, but doesn’t force them to do so.
Though he points out that it can be beneficial for cities to tackle their city’s issue of homelessness instead of just doing temporary measures to alleviate them. For one thing, the money being spent on keeping things in the current status quo is coming from taxpayer’s money, so instead of having a stop gap or a short-term solution, why not solve the problem once and for all?
Also, getting the homeless back into a financially stable condition means more taxpayers and workforce in the long run. Don’t think about it as spending money on the homeless, but rather investing in the future of the city and the community.
If you want to hear more from Linda Gibbs & Muzzy Rosenblatt and their new book, How 10 Global Cities Take On Homelessness, download and listen to this episode.
Bio
Linda Gibbs
Linda Gibbs served as Deputy Mayor for Health and Human Services for New York City from 2005 to 2013.
Supervising the city’s human service, public health and social justice agencies, she spearheaded major initiatives on poverty alleviation, juvenile justice reform and obesity reduction. Two of the collaborative efforts she shaped to address significant social challenges are “Age Friendly NYC,” a blueprint for enhancing the livability of older New Yorkers, and “Young Men’s Initiative,” an initiative addressing race-based disparities facing Black and Latino young men in the areas of health, education, employment training and the justice system. Gibbs also improved the use of data and technology in human service management, contract effectiveness, and evidence-based program development. During her tenure, New York City has been the only top 20 city in the U.S. whose poverty rate did not increase while the national average rose 28%.
Prior to her appointment as Deputy Mayor, Gibbs was Commissioner of the New York City Department of Homeless Services (DHS) and held senior positions with the New York City Administration for Children’s Services and the Mayor’s Office of Management and Budget.
Muzzy Rosenblatt
Muzzy Rosenblatt is the Executive Director of BRC, the Bowery Residents’ Committee, one of New York City’s most comprehensive social services agencies. Through its holistic and individualized approach to service, BRC helps thousands of homeless men and women gain the knowledge and skills they need to help themselves to overcome adversity and dependency; regain their health, mental health and sobriety; restore their self-sufficiency and self-respect.
Since arriving in 2000, Muzzy has led the agency through a period of growth that has strengthened its financial condition, improved the quality of services provided, and established BRC as a leader and innovator among not-for-profit social services agencies.
From 1988 to 1999, he held several positions in New York City government, including First Deputy Commissioner and then Acting Commissioner of the New York City Department of Homeless Services. Among his accomplishments at DHS were the dramatic restructuring of service delivery that transformed a patchwork of city-run custodial shelters into a service-rich residential treatment system operated by nonprofit agencies and the development of evaluative criteria to ensure resources are provided to those in need.
Muzzy received his MPA from the Robert F. Wagner Graduate School of Public Service at New York University (1992), and his BA from Wesleyan University (1987). He is a native New Yorker, and resides in Forest Hills, New York, in the borough of Queens.
Links
Follow Linda and Muzzy today!
Linda Gibbs
Twitter: @BloombergAssoc
Muzzy Rosenblatt
LinkedIn: in/Muzzy-Rosenblatt
More on their new book:
Amazon: How Global Cities Take On Homelessness
University of California Press
We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!
122 How To Create A Successful Newsletter On Substack (Or Anywhere Else)
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In this episode of Lochhead on Marketing, let’s talk about newsletters. Particularly, how to create a successful newsletter.
Lately, we’ve been getting a lot of questions regarding newsletters: how to create a successful newsletter. With the success we are having on Category Pirates, I would like to share some of my thoughts on how you can create a successful newsletter yourself.
It Is Never Too Late
One of the things you’ll hear when you express the intent to create a newsletter (or podcast for that matter) is that there are already a million other newsletters and podcasts out there. If you hear this statement, stop listening, and continue on.
Just because someone is already doing well in a field you are attempting to be in, doesn’t mean you don’t do it anymore. It just means you have to take a different approach on getting to the top.
The other premise that keeps being pushed around is that people don’t want to read long newsletters. They want soundbites, or easily digestible tidbits of information. Well, we reject that premise, and sought to create a newsletter that we ourselves would want to read.
It turns out, other business leaders also love reading it.
How to Create a Successful Newsletter
That said, here are some tips on how you can write your own successful newsletter.
- Have a different point of view. It’s astounding how much stuff out there is just a regurgitation of the same thing. Figure out what makes you unique, make that true north, and stick to it.
- Bring fresh data, frameworks, and insights. Some people just tend to recycle other people’s data and call it “research”. If you want to be a successful, differentiated newsletter writer, do your own primary data research.
- Write with courage.
- Don’t write anything that is already being written. When something popular is going on, everyone wants to have a hot take on it to ride along the wave. But if everyone is already writing about the same stuff, why would you write about the same thing?
- Don’t “curate” recycled stupidities. If you want to include other people’s work in your newsletter, that’s fine. As long as you make sure what you’re curating is high-quality content.
- Write tight.
- Don’t write anything you’d see in tier-2 magazines. If your content consists of clickbait-y topics and other nonsense, then how are you different from the hundreds of other clickbait websites out there? You will just be another carbon copy of the same thing.
- Know who you’re NOT writing for. It is important to know who your audience is. Although, it’s equally important, if not more, to know who you are NOT writing for. Because the worst thing you can do is listen to the wrong crowd.
- Keep your eye on the ball, not the audience. Don’t obsess about subscriber counts, social media metrics, etc. If you have too little subscribers, it will just bum you out. If you suddenly have an influx of subscribers, it might affect your decision-making and quality of your content.
- Write every day, regardless of how often you publish. You’ll be amazed on how much ideas can come out of the blue. Don’t waste them; write it all down. Also, it will help you improve your writing skills if you put it to practice daily.
- Don’t listen to anyone who tells you the newsletter category is saturated and therefore you shouldn’t do it.
- If you want smart readers, write smart. There’s a difference on writing it so it’s understandable by a huge audience, and dumbing it down to appease the mouth breathers.
- Do work YOU think is legendary. Minimum viable newsletter is as dumb as it sounds. If you’re going to do something, make it legendary.
And here’s a bonus one for the road:
- Don’t be marketing your shit all the time. This is a big turnoff for a lot of readers, especially those who are looking for informative content. A shoutout or two once in a while is good, but don’t make a habit of it.
Bio
Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.
He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.
Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.
In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.
He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.
We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.