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Pirate Lochhead is sailing the seven seas this week, so we’re dropping a legendary conversation that he had recently with Anna Furmanov on the Modern Startup Marketing podcast.

They discuss creative marketing category design, guns, human composting and more. Yes, human composting. Just… listen, trust me.

Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind.

What does “Creative” mean to you?

The conversation starts off with Anna asking for Christopher’s definition on being a creative.

Christopher shares that in order to consider something as being “creative”, it has to be something new.

“Being creative is bringing into being something that did not exist. You can take an existing thing and innovate on top of it and create something new. But at the end of whatever the creative process is, it yields a new creation. And sometimes that’s a doodle on a page. And sometimes it’s a new piece of code. There’s lots of different acts of creation that bring new things into the world. But fundamentally, I think creation is about exactly that.”

– Christopher Lochhead

On when you feel the most creative

Continuing on the topic of creativity, Anna asks when Christopher felt the most creative, whether its on a specific project, a certain period of time, or something else entirely.

“So for me, creativity, really at a high level, comes in two ways. One is just pure inspiration. Right – you’re out on a walk, you’re washing the dishes, you’re in the shower, your whatever it is you’re doing, an idea comes into your head. Because I’m a writer, I get sentences delivered to my head, and/or power ideas hiding in paragraphs. And then I’ll have to immediately get to a piece of paper or my iPhone and write that shit down. That can happen anytime, all the time. My wife will see me running across the house to grab a pen or to grab my phone and start talking to it, so I don’t forget the idea.”

– Christopher Lochhead

Thinking about thinking

One of the things Christopher pointed about how people perceive thinking is that they misconstrue having thoughts as “thinking”. Having thoughts just means an idea or a thought that pops in your head, without much effort put into it, almost like a kneejerk reaction.

Thinking, on the other hand, is actually taking that thought and processing it. It’s the suspension of that immediate and reflexive thought that one can really get into deeper details of the topic, and even find out why it elicited that sort of reaction from you and other people around you.

To hear more from Christopher Lochhead and his conversation with Anna Furmanov on the Modern Startup Marketing Podcast, download and listen to this episode.

Check out more Modern Startup Marketing Podcast episodes!

Bio

Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.

He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.

Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.

In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.

He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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It’s been a crazy handful of days in Silicon Valley. But now that the federal government has made their announcements and has the ball rolling, I wanted to spend a few minutes with you just clarifying some things that seem to be creating confusion in the recent Silicon Valley Bank situation.

There seems to be more confusion about what just happened with the collapse of the Silicon Valley Bank and what the federal government just did as there was about COVID. So let me see if I can break this down for all of you.

Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind.

There is no Bank Bailout for the Silicon Valley Bank

Let me say that again: there was no bank bailout here.

The executives got fired. None of the investors, creditors, nobody doing business with the bank, in that sense, are getting any of their money back, particularly the investors in the board. The Silicon Valley Bank is gone.

The Effect on the US Finance

The President has said that this will not cost taxpayers’ money. You may choose to believe it or not, but that is the current position of the government on the matter. What they’re saying is if there’s any protection money required, it will come from the Federal Deposit Insurance Corporation (FDIC).

The FDIC is an insurance company managed by the federal government, which is paid for by Wall Street and the banks. They pay insurance fees to the FDIC for drastic instances such as these.

Making that point clear as soon as possible was a good move by the federal government, because if they have wavered in their decision to do so, twisted narratives about bank bailouts and conjuring the past instances of it happening would have been a bad blow to the US government’s image.

The Silicon Valley Bank Depositors will get their money back

White there’s no direct timetable for when the depositors can get their full funds back, the federal government, via the FDIC, came in and said that they will make sure that the people will get 100% of their money back.

Here’s where most of the confusion lie at the moment, because there are some who spin the narrative like this resembles the recent FTX crash. But unlike the FTX crash where the money is in large parts gone, the Silicon Valley Bank’s money is still there. The main issue at the moment is that there were some horrendous mistakes in investing the money, which caused it to be stuck and become inaccessible at the moment. So when a bank run happened, they didn’t have enough cash. And that’s what caused this.

But the money is still there, unless we learn otherwise after the ongoing investigations.

To hear more updates and suggestions on how Silicon Valley, the federal government, and the FDIC can prevent such a crisis from happening again, download and listen to this episode.

Bio

Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.

He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.

Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.

In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.

He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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Silicon Valley Bank’s collapse went off like a bomb on March 10^th 2023. And I want to reach out to you and essentially share with you the conversations that I’ve been having with many friends, many entrepreneurs, many VCs, in the last 24 hours or so.

That said, let’s talk about what’s really going on; specifically, what the media talking heads and idiot, ‘thought leaders’ on the internet are getting very, very wrong. Second, we’ll discuss a few ideas on what you can do immediately to shore up your situation if you are a Silicon Valley Bank customer, or even if you are working in the tech world. And then thirdly, let’s talk about the crisis from the perspective of your company, and what you can do moving forward.

Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind.

The Silicon Valley Bank Collapse

As of now, what is clear is that Silicon Valley Bank went down in part, because of some combination of getting caught in a cash crunch. It appears they made some bad long term bond decisions at low interest rates. And as you know, the US government has been raising interest rates from about 0.25% roughly a year ago, to about 4.75% now a year later. This has caught a lot of people off guard.

This is not to say there wasn’t a mistake on SVB’s part, but what we do know is that there were some combination of over investing in long term bonds, and the interest rates going up that aggravated the problem.

Here’s a link to the Wall Street Journal article breaking all of what has happened so far.

Media and Thought Leaders’ “thoughts” on the matter

First of all, there’s a thread  growing around that says, “Oh, this is the billionaires in Silicon Valley doing corrupt things, and now they’re getting their comeuppance.” This is not the case. If there was something incompetent or illegal that took place in the Silicon Valley Bank, we’ll find out once the investigations are done. But for now, it is affecting a lot of people in the space, and not just those billionaires they are harping about.

This is not some cash crunch hurting billionaires. It is hurting the people who didn’t get paid on Friday, because their employer just froze their bank. This is the entrepreneur who DM me on Twitter yesterday saying they have their entire 20 million of VC funding at SVB, and asking what they can do now. These entrepreneurs and CEOs don’t know how they’re going to pay their people, don’t know how they’re going to pay their bills.

It appears that the FDIC is saying that people will get their guaranteed 250,000 on Monday, but over 90% of the deposits in this bank are in excess of that. So it’s really not much protection. And while it seems that much of this money will come back to its rightful owner, it’s not clear what percentage and in what timeframe.

Running a business with no money is fucking hard. And that’s what’s going on here.

To learn more about the Silicon Valley Bank situation and how your business can cope with crisis of this magnitude, download and listen to this episode.

Bio

Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.

He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.

Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.

In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.

He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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If you are in tech, a Silicon Valley type, in a startup, or you’re a category designer working in that world, this podcast is for you. Because today, we’re going to talk about career considerations for all of you. Whether you are planning to climb the corporate ladder or break away from it, we hope that his episode can help you figure things out.

Speaking of making a difference, my friends at Acceleration Economy are hosting a legendary virtual event called the Digital CIO Summit. It is not a stretch to say that some of the smartest people in the technology industry are going to be participating. And when some of the big thinkers in the tech world are willing to share their thinking, it is an incredible opportunity that you don’t want to miss. If you are interested, register today at AECIOSummit.com.

Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind.

How Category King Economics Work

The first thing that is important to talk about is how Category King Economics work, and what happens to its dynamics in downtimes.

When a new category emerges from a company or a small startup and gains traction, it attracts competition and investment. Eventually, a category king or queen will emerge from said companies and will have the bulk of the market at its grasp – almost two-thirds of the market or so.

As we have previously discussed in past episodes and in our book Play Bigger, these categories are usually developed during downtimes, or times of slower to no growth. This is because costumers will usually flock to the current category king or queen of their field, leaving number two and below competing for small portions.

Rather than compete for said small portion, these companies are now incentivized to create new categories themselves, one where they can thrive and dominate. Otherwise, their company is in for a slump and steady decrease in profits and market share.

Are you in a Category Battle?

So as a company, it is important to know how your product or services rank in their perspective category. If you’re the category king or head-to-head with the current one, that’s great. If not and you are steadily in number 2 or lower, it might be time to get the whiteboards out.

Why? Because it means that you are directly competing with pretty much the same product, with them having the superior specifications than yours. Hence, why customers and the bulk of the market choose them as the Category King rather than your company.

You are essentially fighting a losing battle at that point, and bleeding money as a result.

Time for Plan B

Now that you are aware of how companies do battle for the top spot in a category, let’s talk about you. If you find yourself in a company that is consistently placing 2nd or in the market, it may be time to consider some career moves.

The most obvious one is moving to the category king, and see what they are doing right over there. Another option is to go solo – a lot of solopreneurs tend to break out in these downtimes, either starting from a side hustle and developing it to a career, or working with other entrepreneurs and diving into a new startup with fresh ideas.

Take stock of what you have to offer, whether it be intellectual capital or experience, and locate a way to leverage it for your own benefit, whatever course of action you are considering taking. Also, look for a business or a circumstance that will allow you to reap the greatest benefits from the qualities you possess.

To hear more on Career Considerations for Category Designers, download and listen to this episode.

Bio

Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.

He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.

Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.

In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.

He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.

Don’t forget to grab a copy (or gift!) of one of our best-selling books:

•  Snow Leopard: How Legendary Writers Create A Category Of One
•  The Category Design Toolkit: Beyond Marketing: 15 Frameworks For Creating & Dominating Your Niche
•  A Marketer’s Guide To Category Design: How To Escape The “Better” Trap, Dam The Demand, And Launch A Lightning Strike Strategy

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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On this episode of Lochhead on Marketing, let’s talk about what most people are missing about the biggest category battle of the decade: OpenAI & Microsoft vs. Google.

Even some of the smartest people in business can’t see what’s happening here, as most people don’t have a category design lens; they have a competition lens. The competition lens is about winning a comparison game with other companies, which at most leads to a small piece of the market share, and rarely leads to being the category leader of said field.

So join us as we dig into how to view the new AI category battle through the category lens, beyond product brand, and business model.

Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind.

Categories Matter

Before we look into things through the category lens, we need to point out why categories matter so much. The simple answer is: categories matter because that’s how human brains make sense of information.

“Here’s a simple example: If I say to you: ‘automobile’, you know what that is. And then if I say to you muscle car, you know that a muscle car is a subcategory of automobile. Because the way the human mind works is that you and I ascertain information, and we need to put it somewhere in a file folder, because we need to sort that shit out and make sense of it.”

– Christopher Lochhead

The second piece of it is, each of these categories and subcategories, these folders in our mind are also a hierarchy of value. Whichever is valuable or not is how they are perceived by everyone, and we collectively give some things higher values than others, even if it sometimes doesn’t make sense why some things are more expensive than things that are actually important.

Remember, there was a point in time where nobody paid for water. And then Evian showed up and got people to pay a premium price for a free product they had in their tap.

OpenAI vs Microsoft

So we get to the meat of the dialogue, which is about Microsoft & OpenAI and their new product, ChatGPT. ChatGPT represents a new category called consumer AI. Though there have been previous AI technologies that have been launched it the web before, none are as well-defined and has had a impact as big as ChatGPT.

This in turn got people thinking if Microsoft is muscling in on the Search War. Well, not exactly – because Microsoft already lost that battle with their Bing search engine. Google controls about 83% market share of searches online, compared to Microsoft Bing’s  9.9%. So clearly, Google is the Category King in that regard.

ChatGPT, however, is a whole other product and a different category altogether. ChatGPT does not search for the answer, it creates the answer based on the collective information that is available to it. It’s not he old category of Search, but a new category called Answer.

After the success of OpenAI & ChatGPT grew and garnered more positive feedback from the market, Google has decided to create its own version of it. Which is ironic, as they fell into the same trap that Microsoft found themselves in with Bing before.

To learn more about the surge of new categories from AI, and how to treat these new categories from a category lens perspective, download and listen to this episode.

Bio

Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger.

He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur.

Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist.

In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion.

He also co-founded the marketing consulting firm LOCHHEAD; the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.

Don’t forget to grab a copy (or gift!) of one of our best-selling books:

•  Snow Leopard: How Legendary Writers Create A Category Of One
•  The Category Design Toolkit: Beyond Marketing: 15 Frameworks For Creating & Dominating Your Niche
•  A Marketer’s Guide To Category Design: How To Escape The “Better” Trap, Dam The Demand, And Launch A Lightning Strike Strategy

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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On this episode of Lochhead on Marketing, we are going to drop a conversation that I recently had with my dear friend, one of the smartest guys in tech, Bob Evans, on his podcast, Cloud Wars Live.

If you work in technology, what Bob and his guests have to say is fascinating, illuminating, and, frankly, agenda-setting. If you’re a regular reader of Category Pirates, you’ll know that we’ve been writing about intellectual capitalists and the emergence of a whole new human category, Native Digitals, for quite some time. We believe this is an extremely important topic, and we believe that the emergence of the intellectual capitalist as the highest value role in the work world above that of what has historically been the highest value job you can have in the working world, which is the knowledge worker, is particularly significant.

Because those of us who will thrive not just survive in the future, we’ll move beyond acquiring knowledge and getting paid to apply that knowledge to getting paid to create and monetize new categories of intellectual capital, new categories of knowledge, new categories of thinking, which can be turned into new products and services.

The Story of the Hummingbird

The conversation starts off with Christopher telling the story of the Hummingbird and his Sensei Sutton. His sensei is an amazing martial artist and a badass individual, but at a certain point in his life, he had to overcome many adversities before getting to where he is now.

“So the moral of the story is in life – Sometimes you’re the hummingbird and sometimes you’re the sensei. But Sooner or later, we all need somebody to catch us tightly enough not to hurt us, but strongly enough to save us.”

– Christopher Lochhead

In life, we will absolutely be in situations where we are the hummingbird. But the real question is, when we have an opportunity to be the Sensei, will we will we meet the call?

ChatGPT and the Death of the Knowledge Worker

Christopher then talks about the current boom in AI technology, particularly on the topic of ChatGPT and similar AI generated content.

Much like how machinery and Automation have taken over some aspects of labor from men, this new AI technology seems to be crowding in the profession of Knowledge Worker. While it may not be up to par with certain intricacies to date, it is quickly learning and becoming better over a short period of time.

And much like the service workers of the past have to learn to adapt to new technology, Knowledge Workers also have to follow the trend and evolve, paving the way to what we call Intellectual Capitalists.

Intellectual Capitalist

So what is an Intellectual Capitalist? For Christopher, it’s someone who doesn’t just collect information and apply it like a knowledge worker, but someone who actually generates net-new knowledge. It could be from their experience while working on a certain field that makes them faster, more efficient, or outright the best in that field.

In one word, an Intellectual Capitalist has Leverage over other people who are in the same field, but can’t do it better or even as good as them.

An Intellectual Capitalist should also not be only bound to current categories and ideologies. If there is an idea worth pursuing, it’s not enough to learn why it hasn’t been done before. One should also look through it with what we have today, and if the rapidly-growing pace of technology will  be able to support it and when.

To hear more about the dialogue about AI and the Intellectual Capitalist, download and listen to this episode.

Bio

Bob Evans

Founder of Cloud Wars and Co-Founder of the Acceleration Economy, Bob leads the strategic direction of the global analyst network and actively covers the Cloud and Digital Business categories.

Creator of Cloud Wars Top 10, a ranking and ongoing analysis world’s most influential tech companies driving digital business and the digital economy. World-class strategic communicator focused on emerging business strategy, disruptive innovation, and forward-looking leadership.

Links

Follow Cloud Wars Live!

Acceleration Economy Network | Apple Podcasts | Spotify

Related links to the discussion:

The Digital American Dream: Life, Liberty, And The Exponential Pursuit Of Capital

The Digital Creation Game: Exiting The Analog World Of Competition And Entering The Digital World Of Infinite Creation

Paid To Create: How To Leverage Your Intellectual Capital To Accelerate Your Career & Achieve Financial Freedom

The Mentor Myth: What Native Analogs Can Learn From Native Digitals (And Vice Versa)

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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The Wall Street Journal says, “George Lois is the one the only prodigy or fathead, founder of agencies, creator of Legends, George Lewis is a genuine advertising superhero”. George Lois is well known if not famous for designing culture, changing cover images for Esquire magazine, and his “call your cable company and tell them I want my MTV”. That campaign made the music video category and made MTV the Category King. In his life and career, he broke every rule, created legendary categories and brands, and he did it in a brash, bold, exciting way.

Sadly, we recently lost this legend at 91 years old. George Lois died just three months after his beloved wife, Rosemary died. And he is one of my heroes, a man that so many of us in marketing owe so much. And yet, most young people in entrepreneurship, marketing and creative endeavors and design. Don’t really know of him. But if you’ve ever done anything in entrepreneurship in category design or marketing, that breaks boundaries, you’re following in George’s footsteps, and you might not even know it.

Today, let’s dig into some of George’s life’s teachings. Because if you want to become legendary, you have to study the legends.

Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind.

George Lois and a Damn Good Advice

George Lewis was born in June 1931, and he passed in November 2022. And it is said that in the end, we are all remembered for two dates, and a dash. And I’m here to tell you that George made some legendary shit out of his dash.

I want to focus on a book of his called Damn Good Advice for People with Talent, How to unleash your creative potential by America’s master communicator, George Lois. If you have not read this book yet, I would suggest you do so.

What I want to share with you are some of the learnings from this book – not all of them, but some of them that really have spoken to me over the years and made a big difference for me that I think might make a big difference for you.

Force a Choice

Idea number one is to Force a Choice. At the very beginning of damn good advice, George says this:

“There are only four types of person you can be: one, very bright, industrious, [your perfect]. Two, very bright lazy [a damn shame]. Three, stupid lazy, you’ll sit on your ass, so you’re a wash. And four, stupid industrious [uh oh, you’re dangerous]. If you’re a number one or a number two, you’ll get a lot out of this book, if you’re number three, or number four, why you reading this book?” – George Lois

So right off the top and this landmark piece of work by George, he’s doing what legendary brands do, which is they attract who they are for, and they repel who they are against. Legendary brands force a choice, not a comparison. And best I can tell, that’s how George lived his life.

You are who you are

Big Idea number two: Around here, we would express it as Follow Your Different. In George words, he writes:

“Whether you’re male, female, black, Hispanic, Native American, Asian, ethnic, or gay, and wherever you work, you are who you are. And that’s what you are, and be damn proud of it. Don’t change your name. Don’t change your accent, don’t change your heritage, don’t denigrate a humble upbringing. Be true to yourself, and you’ll ring true to the world.” – George Lois

To learn more about the different teachings of George Lois, download and listen to this episode.

Bio

George Lois

Links

Learn more about George Lois

Website | Wiki | Books

More about George Lois:

NYTimes

The Atlantic

Washington Post

We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on iTunes!

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In observance of the Midterm Elections in the United States, we will not be dropping full normal episodes of Lochhead on Marketing this week. And if you are American, I do hope you get out and vote. It is, in my opinion, one of the most patriotic things you can do.

I also just wanted to read you a little something that I wrote recently on LinkedIn that I think is germane. Because whatever happens in the American midterms, roughly 50% of the country is going to be elated, and 50% of the country is going to be pissed. So let me do a little reading for you here.

“Today, more Americans hate more Americans than ever. And yet, we all know hating someone because they disagree with you might be the biggest stupid of them all. So how did this happen in the oldest surviving democracy in human history?

It’s because politicians, media, and social media, on both sides, create hate. Politicians, media, and social media, on both sides. monetize hate. We took the bait and internalize the hate, but it’s not too late.

We can start really thinking. We can start really dialoguing. We can start really making a difference. American on American hate stops with us. This is something every American can be a leader on, and frankly, everybody in the world can be a leader on. American on American hate stops with us. God bless America and God bless the world.”