032: Unicorns, Happiness & Raising $130 Million You Don’t Need: Inside One of the Fastest Growing Companies in Silicon Valley w/Eric Yuan

Monday 15th July 2019

Zoom is growing 300% each year, and well on its way to being a category king. Why is happiness at the center of the success of this business? What is the responsibility the leaders have to investors and employees, and what category design lessons can we learn? On this episode, Eric Yuan shares his leadership philosophy and what makes him tick.

Think about how you can scale your business to spend more time caring about existing customers. – Eric Yuan


    Internal referrals: happy employees will always be happy to reach out to their own networks for people you can hire.
    Category design: If you’re too early you’re going to spend too much time educating customers, if you’re too late you won’t stand out.
    Part of the mission is taking care of employees and investors because they bet on you. If you don’t go public you’re screwing them.

At the start of the show, Eric shared on the incredible growth of Zoom and his secret for success. He shared why his company has a Chief Happiness Officer, and why it’s important to think about caring about others. Next, we talked about why Zoom employees get free books, why timing is important in successful category design, and why customers are the best VCs.

Eric also spoke about;

    The cool Zoom function that allows you to change backgrounds
    The transition from developer to leader
    How to know when to trust your gut
    Why going public shows your commitment to investors and employees

When a company aims to make the customer and employee happy, everything else works. Every dollar and every hour of work represents the trust people put in you. Don’t always think about scaling your business to get as many new customers as possible, think about scaling to serve the customers you already have. Keeping people happy should be at the center of all that you do, and it can be applied to every department in a company. A happier employee makes a better product.

Guest Bio

Prior to founding Zoom, Eric was Corporate Vice President of Engineering at Cisco, where he was responsible for Cisco’s collaboration software development. As one of the founding engineers and Vice President of Engineering at WebEx, Eric was the heart and soul of the WebEx product from 1997 to 2011. Eric proudly grew the WebEx team from 10 engineers to more than 800 worldwide, and contributed to revenue growth from $0 to more than $800M. Eric is a named inventor on 11 issued and 20 pending patents in real time collaboration.

  • Quotes

    “This is a great podcast for those who want to be on a constant learning adventure”
    - iTunes Reviewer

    “The only podcast I listen to. I don’t have time to listen to podcasts, but I make the time to listen to this one”
    - iTunes Reviewer

    “So, so good!!! By far my favorite podcast – really enjoy the straightforward, no BS conversations”
    - iTunes Reviewer

    “#1 Podcast for a reason”
    - iTunes Reviewer

    “This is not your average self help podcast”
    - iTunes Reviewer

    “Honesty and passion”
    - iTunes Reviewer

    “Quite frankly, unlike any other podcast”
    - iTunes Reviewer

    "Real conversations with no bullshit - the guests get driven away from their standard form responses, and irreverence is valued"
    - Podcast Listener

    "I listen during my commute. I feel like I learn something new every conversation and I feel energized and empowered to tackle the small and big challenges. "
    - Podcast Listener

    "There is an authenticity to Christopher's approach that I respect, in addition to the breadth of the subject matter. Also a huge fan of his 2 books. "
    - Podcast Listener

    "The people that “get it” today are doing things in an authentic manner. They realize that no one wants the over produced glitzy BS and instead they just want to learn. I listen to this podcast because it cuts through the noise and provides incredible insight on how to build a legendary company / career - and it’s coming from folks that have done it, not just talked about it. "
    - Podcast Listener

    "Good people, good conversations, fun and insightful"
    - Podcast Listener

    "I love Christopher and TOTALLY relate to how his heart and brain work - just like mine! - and I feel a greater invitation to be more ME - as I am-take it or leave it. Every single guest arrives authentic and beyond inspiring and OMG I LAUGH LAUGH LAUGH! I keep buying all their books! Love you Christopher and love that you share your REAL YOU with all of us and invite us all to do the same!"
    - Podcast Listener

    "I like being exposed to people and thoughts that I wouldn’t normally get to listen and learn from in the general day to day of life and business”
    - Podcast Listener

    "It is like being a fly on the wall in a high level conversation and there are great insights from people with proven legendary results "
    - Podcast Listener

    “Christopher Lochhead is the Joe Rogan of Business”
    - Jon Bergoff, CEO, Flourishing Leadership Institute

    "Off-putting to some"
    - The Economist

    "Christopher Lochhead is a human exclamation point"
    - Fast Company Magazine

    "Christopher Lochhead is one of the best minds in marketing"
    - The Marketing Journal

    “Christopher Lochhead is an exploding star – a quasar across the sky."
    - Bill Walton, NBA Hall of Fame Legend

    Sponsored by:

    Latest Episodes

    079 The Power of Unstructured Conversations w/ Podcaster Eric Hunley

    078 From Goldman Sachs To Cannabis Venture Capital Pioneer w/ Codie Sanchez

    077 Venture Capital, Startups, IPOs & Immigrants Oh My!

    Listen via these channels